Drimex Sports (“Drimex Sports,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal and business information you provide when visiting https://drimexsports.com, requesting a quotation, placing an order, or communicating with us.
This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.
1. Information We Collect
We may collect the following categories of information:
Contact and Business Information
When you contact us, request a quotation, or place an order, we may collect:
Your name
Company or brand name
Email address
Telephone or WhatsApp number
Billing and shipping address
Country or region
Business and tax information, where required
Product and Order Information
To prepare quotations, samples, or production orders, we may collect:
Product types and quantities
Sizes, colors, fabrics, and measurements
Printing and embroidery requirements
Logos, artwork, patterns, tech packs, and design files
Labeling and packaging instructions
Sample approval details
Production, payment, and delivery information
Messages, feedback, and requested design revisions
Please only submit artwork, personal information, logos, or other materials that you are legally authorized to provide and use.
Payment Information
Payments may be processed through banks, payment platforms, or other third-party payment providers. These providers process payment information according to their own privacy policies and security practices.
We generally do not receive or store complete credit or debit card details when payments are processed directly by a third-party payment provider.
Communications
We may retain communications sent through:
Website contact and quotation forms
Email
WhatsApp
Facebook or Messenger
Telephone
Other business communication channels
These communications may be used to respond to inquiries, confirm specifications, provide quotations, manage orders, and provide customer support.
Technical and Usage Information
When you visit our website, certain information may be collected automatically, including:
IP address
Browser and device type
Operating system
Approximate location
Pages viewed
Referral source
Visit date and duration
Clicks, scrolling activity, and website interactions
Cookies and similar identifiers
Website errors and security logs
2. How We Collect Information
We may collect information:
Directly from you
Through contact, quotation, account, and checkout forms
Through emails and business communications
When you upload artwork or production files
Automatically through cookies and analytics technologies
From payment providers, delivery companies, or business partners involved in your order
3. How We Use Your Information
We may use collected information to:
Respond to inquiries and quotation requests
Discuss product requirements and design changes
Prepare samples and production specifications
Manufacture, customize, pack, and deliver products
Process orders, invoices, and payments
Communicate production and delivery updates
Arrange shipping, customs clearance, and delivery
Provide customer service and after-sales support
Maintain customer and order records
Improve our website, services, and customer experience
Detect fraud, misuse, or security threats
Meet accounting, tax, customs, and legal obligations
Resolve complaints, disputes, or payment issues
Send relevant business or promotional communications where permitted
You may request to stop receiving promotional emails at any time. Essential messages relating to quotations, orders, payments, or delivery may still be sent.
4. Google Analytics
We use Google Analytics to understand how visitors find and use our website. Google Analytics may collect information such as page views, session activity, browser and device details, approximate geographical location, referral sources, and interactions with website content.
Google may process this information using cookies and similar technologies. We use these reports to evaluate website performance and improve our content and services.
Google’s handling of collected information is governed by its own terms and privacy policies.
5. Microsoft Clarity
We use Microsoft Clarity to understand how visitors interact with our website through tools such as:
Session recordings
Heatmaps
Click information
Scroll activity
Navigation patterns
Technical and performance information
Microsoft Clarity may use cookies and similar technologies to collect this information. These insights help us identify website problems and improve usability.
Sensitive fields should be masked or excluded from recordings. However, you should avoid entering unnecessary confidential or sensitive information into website fields.
Microsoft processes Clarity data according to its own privacy statements and terms.
6. Cookies and Similar Technologies
Our website may use cookies, tracking pixels, local storage, and similar technologies to:
Keep the website functioning correctly
Remember user preferences
Maintain shopping-cart or account sessions
Measure website traffic
Understand user interactions
Improve website performance and security
Support advertising or remarketing where enabled
You can restrict or delete cookies through your browser settings. Blocking essential cookies may prevent certain website features from working correctly.
Where required by applicable law, non-essential analytics or marketing cookies will only be activated after consent has been obtained.
7. How We Share Information
We may share relevant information with trusted third parties where necessary, including:
Website hosting and technical service providers
Payment processors and financial institutions
Shipping, courier, freight, and logistics providers
Customs agents and government authorities
Printing, embroidery, packaging, or production partners
Analytics providers such as Google and Microsoft
Email, WhatsApp, and other communication services
Accountants, lawyers, insurers, and professional advisers
Law-enforcement or regulatory authorities when legally required
These parties should only receive the information reasonably necessary to perform their services.
We may also transfer relevant information if our business is sold, merged, reorganized, or transferred, subject to appropriate confidentiality and legal requirements.
8. Customer-Supplied Information
Business customers may provide information about employees, players, team members, representatives, or other individuals—for example, names, measurements, sizes, or personalized garment details.
The customer is responsible for ensuring that they have the necessary permission or lawful authority to provide this information to Drimex Sports for manufacturing and order fulfilment.
9. International Orders and Data Transfers
Drimex Sports operates from Pakistan and serves customers internationally. Your information may therefore be processed or stored in Pakistan or in other countries where our hosting, payment, communication, analytics, or logistics providers operate.
Privacy and data-protection laws may differ between countries. Where required, we will take reasonable steps to protect information transferred internationally.
10. Data Retention
We retain personal and business information only for as long as reasonably necessary to:
Complete quotations and orders
Maintain production and customer-service records
Meet accounting, tax, customs, and legal obligations
Prevent fraud
Resolve disputes
Enforce agreements
Artwork, tech packs, specifications, invoices, and order records may be retained where necessary to support repeat orders, unless deletion is requested and no legal or operational reason requires continued retention.
11. Information Security
We use reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, alteration, misuse, or disclosure.
However, no website, internet transmission, or electronic storage method can be guaranteed to be completely secure. Customers should avoid sending passwords, complete payment-card details, or highly sensitive information through ordinary contact forms or unsecured email.
12. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have the right to:
Request access to your personal information
Ask us to correct inaccurate information
Request deletion of certain information
Object to or restrict certain processing
Withdraw consent where processing is based on consent
Request a copy of information you provided
Opt out of promotional communications
Submit a complaint to an appropriate data-protection authority
These rights may be subject to legal exceptions—for example, where information must be retained for taxation, accounting, fraud prevention, order fulfilment, or dispute resolution.
To submit a privacy request, email us at drimexsportswear@gmail.com. We may need to verify your identity before completing a request.
13. Third-Party Websites and Communication Platforms
Our website may contain links to third-party platforms, including WhatsApp, Facebook, Messenger, Google, Microsoft, payment providers, and shipping services.
When you interact with these platforms, their own privacy policies and terms apply. Drimex Sports is not responsible for the privacy practices, security, or content of third-party websites and services.
14. Children’s Privacy
Our website and manufacturing services are intended for businesses and adult customers. They are not directed toward children under the age of 18.
We do not knowingly collect personal information directly from children. If you believe a child has provided personal information without appropriate authorization, please contact us so that we can review and delete it where appropriate.
15. Changes to This Privacy Policy
We may update this Privacy Policy when our services, website features, technologies, or legal obligations change.
The revised policy will be published on this page with an updated “Last Updated” date. We encourage visitors and customers to review this policy periodically.
16. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your information, contact:
